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Your Privacy

   

Last Updated: April 08, 2025

At Mole Hill Bikes, we’re committed to safeguarding your privacy. This Privacy Statement explains how we collect, use, and protect your personal information, including when you interact with us online, in-store, or through our text messaging program.

Information We Collect

We collect information you voluntarily provide, such as:

  • Contact Information: Name, email address, phone number, and shipping address when you shop with us, sign up for updates, or contact us.
  • SMS Consent Data: Your phone number and records of your opt-in to our text messaging program (e.g., date, time, and method of consent).
  • Transactional Data: Purchase history and preferences to process orders or service your bike.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and service requests.
  • Send you updates, promotions, or event info if you’ve opted in (via email or SMS).
  • Improve our products, services, and website experience.
  • Comply with legal obligations.

Text Messaging (SMS) Program

By joining our SMS program (e.g., texting "BIKES" to 540.879.2011), you consent to receive recurring marketing and transactional messages from Mole Hill Bikes via an autodialer.

  • Consent: Participation is optional and not required to purchase. You opt in by providing your phone number and agreeing to these terms.
  • Frequency: Messages vary (e.g., weekly promotions or order updates).
  • Costs: Message and data rates may apply based on your carrier plan.
  • Opt-Out: Reply "STOP" to any message to unsubscribe. We’ll process opt-outs within 10 business days.
  • Help: Reply "HELP" or call 540.879.2011 for support.

We don’t share your SMS opt-in data with third parties for their marketing purposes. We may use trusted service providers (e.g., texting platforms) to send messages on our behalf.

Data Sharing

We don’t sell or share your personal information with third parties for their marketing use. We may share data with:

  • Service providers (e.g., shipping companies, payment processors, SMS platforms) to fulfill your requests.
  • Legal authorities, if required by law.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse using industry-standard practices.

Your Rights

You can:

  • Request access to or correction of your data by contacting us.
  • Opt out of marketing emails or texts anytime (e.g., reply "STOP" to texts or click "unsubscribe" in emails).

Changes to This Statement

We may update this policy to reflect legal or operational changes. The latest version will be posted here.

Contact Us

Questions? Reach out:

  • Email: bikes@molehillbikes.com
  • Phone: 540.879.2011
  • Address: Mole Hill Bikes, 440 Main St, Dayton, VA