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Shipping policies

Shipping rates

Order Amount 
Standard Shipping
Store Pickup
Up to $25 $9.99* FREE 
$25.01-$75.00 $14.99* FREE 
$75.01 and up Free* FREE 


If you want an item shipped, contact Jordan Knicely at jordan@molehillbikes.com.

Online orders are processed Monday - Friday between the hours of 10AM to 6PM  Your credit or debit card will be charged when the order is processed, but the charges may take up to one billing cycle to appear on your account statement.  Standard ground shipping may take 2 - 10 business depending on your location.

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

When picking up in store, please bring your credit card used for purchase as well as matching ID.

Online Order Cancelations:
If you want to cancel an online order or have any questions or concerns about our shipping policies or just want to inquire about special shipping requests, please contact Jordan at jordan@molehillbikes.com or at (540) 879-2011.

Bike Shipping

Due to our dealer agreements, we cannot ship our bikes to you. However, we can often ship it to your local authorized dealer for that brand. Please contact Jordan at jordan@molehillbikes.com or at (540) 879-2011 if you would like to discuss the options of shipping a bike. 

home delivery

We are happy to free delivery of your new bike to your home. Free delivery is included on purchases of $750 and within 5 miles of the shop. Bike delivery outside of that is $2.50 a mile.

IN-STORE PICKUP

In-Store Pickup is Always Free!

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

other policies

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!