Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

We do not ship. You can order and pick-up in store but shipping is not an option!

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

Items to be returned must be in new and resalable condition and must include the original packaging within 30 days of purchase.

Receipts are required for any and all returns. 

Items returned without a receipt may receive store credit only.

Refunds will be issued in the same monetary form as the original transaction.

Because we have limited cash on hand, cash or check refunds over $50.00 will be refunded via Mole Hill Bikes company check no more than 14 days from return of merchandise.

No Returns on Bike Purchases

60 Day Giant/Liv Satisfaction Guarantee

Giant/Liv is confident you’ll love how their gear performs. But in case you don’t they will take it back and exchange it for something you do love. You have up to 60 days to decide.

If for any reason you’re not satisfied with your Giant or Liv gear* purchase, return the item along with the original receipt to the Giant or Liv retailer of the original purchase within 60 days for a one time exchange or refund.

Gear items purchased from the Giant or Liv consumer websites must be returned directly to Giant.  

*Gear items exclude complete bicycles and bicycle frames.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!